Cancellation and Refund Policy

Plans change, and that is okay

We know event plans can change. This page explains what to do if you need to reschedule or cancel.

Rescheduling

Please tell us as early as you can. We will move your booking to the new date where we can, subject to availability of the equipment.

Cancelling a booking

To cancel, call or WhatsApp 7275559635. Any cancellation charge depends on how close to the event you cancel and on the preparation we have already done. If a charge applies, it will be stated in your quote or booking confirmation, so there are no surprises.

Refunds

If no cancellation charge applies, we refund your advance and security deposit. Refunds go back by the same method you paid with, within a reasonable time after we confirm the cancellation.

If we have to cancel

If we cannot supply what you booked, we will tell you straight away, try to arrange a suitable alternative, and refund anything you have paid for the part we cannot supply.

After delivery

Once equipment has been delivered or set up, the rental is usually charged as booked. If something changes at that stage, tell us and we will work out what is fair.